Support

Reward points are earned & redeemed at participating Sonesta hotels in the U.S., Puerto Rico, Canada, Chile, Colombia, Ecuador, Peru, and St. Maarten. See where your points can take you. To earn Reward Points for qualifying reservations, your reservation must contain your Sonesta Travel Pass Member ID.

Sonesta Travel Pass members earn ten (10) points for every U.S. dollar, or currency equivalent incurred and paid for by the member on qualifying guest room revenue accommodations except at Sonesta Simply Suites, Americas Best Value Inn, Canadas Best Value Inn, and Signature Inn, where a member will earn five (5) points for every U.S. dollar, or currency equivalent incurred. You can earn a free night in as little as 10,000 points, depending on hotel tier. 

You can check your membership status or find out how many points you’ve earned at any time by logging into your member account. Reward Points will be posted to your account the day after your checkout date.

It’s easier than ever to redeem your points. Simply book directly on Sonesta.com and select “Rewards Points” when completing your reservation. To learn more about how to redeem your points, click here. You may also call the Customer Care Team at 1.855.622.2160 or 1.617.658.0078 and they’ll be happy to assist you. 

Qualified nights are reservations made at qualifying rates and are used to identify changes in member level and to earn Reward Points. Generally, most rates are qualifying when you book directly on Sonesta.com or through our call center. Members cannot earn credit for day use (same arrival and departure date), some group rates, contract, wholesale rates, as well as 3rd party online travel websites and some other discounts. For all qualifying rate information, please refer to the terms & conditions.

No. Reservations booked through an online third-party reservation service (i.e. Expedia.com, Hotels.com, Travelocity.com, Orbitz.com, Priceline.com, or Hotwire.com) are not eligible for any Sonesta Travel Pass benefits. Group reservations and any reservation booked through a wholesaler, charter company, or airline contract do not qualify for Sonesta Travel Pass benefits. Voucher, barter, travel industry rates, and award stays are also considered non-qualifying rates. For full qualifying rates details, please visit terms & conditions.

Yes, sign in to your Sonesta Travel Pass account on Sonesta.com and select the section you would like to update. Changes will be updated immediately. Also, please update your member profile and preferences so we can make your next stay more enjoyable.

Click the ‘Forgot Password’ link at the bottom of the sign-in page and enter your email address to receive a password reset email.

If you no longer have access to the email address assigned to your Travel Pass account, please contact our Travel Pass Team at 855-622-2160.

Membership begins on the day you enroll. However, members may receive credit for stays 30 days prior to enrollment, if requested within 60 days of an enrollment. You must contact the Travel Pass Customer Care Team at 1.855.622.2160 (toll-free in U.S.) or 1.617.658.0078. 

Login before you make a reservation on Sonesta.com for a participating Sonesta Hotel or Resort, and you will be credited for every qualified stay within 1 week of your departure.

Please contact the Travel Pass Customer Care Team with the hotel name, confirmation number, your first and last name (as it appears on the reservation), your Sonesta Travel Pass Member ID#, and your arrival date at time of check-in. 

It may take up to 1 week after checkout for your stay to post to your account. If your stay still hasn’t posted after a week, please contact the Sonesta Travel Pass support team.

Sonesta hotels are pet-friendly and welcome well-mannered pets, with no breed or weight restrictions. Up to two pets are permitted per room or suite.

At Royal Sonesta, Sonesta Hotels & Resorts, Sonesta Essential, and Sonesta Select, a fee of $75 USD per stay applies. At Sonesta ES Suites and Sonesta Simply Suites, a fee of $75 USD one-time charge for stays up to 7 nights, and $150 USD for longer stays.

At Red Lion Family of Hotels, including Red Lion Hotels, Red Lion Inn & Suites, Hotel RL, Signature Inn, Americas Best Value Inn, and Canadas Best Value Inn, please check with the individual hotel for its pet policy.

Registered guests with service animals do not follow the same rules and regulations and the Hotel may not charge those guests a pet fee. An emotional support animal, however, is not considered a service animal and is not protected under American Disability Act as an animal serving guests with disabilities. Emotional support animals therefore fall under the hotel’s PAWS pet policy and all its rules and regulations.

At Royal Sonesta, Sonesta Hotels & Resorts, Sonesta Essential, and Sonesta Select: a pet welcome letter, treats at the front desk, a cozy pet bed, water/food bowl, and a waterproof feeding mat for your guest room or suite.

At Sonesta ES Suites and Sonesta Simply Suites: a pet welcome letter, treats at the front desk, a water/food bowl, and a waterproof feeding mat for your guest room or suite.

Where outdoor space allows, hotels will have a designated pet walking and potty area. 

In addition, PAWS branded items such as leashes, bandanas, tennis balls, and pet waste bags are available for purchase.

Domestic pets are welcome at Sonesta hotels. For guests traveling with other animal friends, please contact the individual property for bookings. Pet Policy may vary by location.

Barking and noise that is disruptive to other guests is not allowed. The Hotel will contact the pet’s owner via the cell phone number provided at check-in upon the first complaint about their pet. Upon receipt of two noise or disruptive behavior complaints, the guest may be required to make alternative arrangements for their pet.

Please contact us here.

These things do happen. That's why many of our hotels can provide replacement invoices (or folios) for Travel Pass members. To obtain a copy of your invoice (folio), please contact the hotel directly.

You will need to provide the hotel with a credit card authorization form. To do this, click here and we can have it sent to you. 

If you have a reservation, everything is made clear on your confirmation email or by managing your reservation on Sonesta.com. If you haven’t reserved yet, no problem. Go ahead and review the specific deposit policies during the booking process. You can make a reservation at Sonesta.com. Each reservation is subject to the terms and conditions stated in the policy listed, which includes prepaid reservations.

Most questions related to your existing reservation(s) can be answered through the manage reservation function on Sonesta.com. To review the cancellation policy, no-show policy, or any other fees associated with your stay, please review the details on the reservation confirmation page.

If you have not completed your reservation yet, the cancellation policy is displayed during the checkout process, as the policy can vary based on the hotel and the rate being booked. Guests with a reservation who do not cancel within the cancellation window defined during the reservation process and in the reservation confirmation email will be charged a no-show fee.

There’s always someone around to help. All billing related to your stay is handled independently by the hotels. For these requests, please contact your hotel directly.

That’s an excellent question to ask. Our hotels accept all major credit cards, including Visa, Mastercard, and American Express. Have concerns? In that case, we recommend contacting the hotel directly.

Oh no! Guests with a reservation who don’t cancel within the cancellation window defined during the reservation process, and in the confirmation email, will be charged a no-show fee. The details of the cancellation policy and the fee can be found on your reservation confirmation or through the manage reservation function on Sonesta.com. If you haven’t made a reservation, the cancellation policy can be found on the terms and conditions stated on the reservation being booked.

For existing reservations, the deposit policy can be found on your confirmation email or through the manage reservation function on Sonesta.com. If you have not reserved yet, please review the specific deposit policies during the booking process. Each reservation is subject to the terms and conditions stated in the policy listed which includes prepaid reservations.

If you have an existing reservation, the deposit policy can be found on your confirmation email or through the manage reservation function on Sonesta.com. If you have not reserved yet, please review the specific deposit policies during the booking process. To book a reservation, go to the top of this page and begin your search. Each reservation is subject to the terms and conditions stated in the associated policy/policies including prepaid reservations.

Guests with a reservation who do not cancel within the cancellation window will be charged a no-show fee. The details of this fee can be found on your reservation confirmation email or through the manage reservation function on Sonesta.com. If you have not made a reservation, the cancellation policy can be found on the terms and conditions available during reservation checkout.

Policies vary based on hotel or rate. If you have an existing reservation, the cancellation policy can be found on your reservation confirmation email or through the manage reservation function on Sonesta.com. If you haven’t booked yet, the cancellation policy is displayed during the booking process before checkout.

To make a reservation at one of our Red Lion Family of Hotels (Red Lion Hotels, Signature Inn, Americas Best Value Inn, Canadas Best Value Inn) you can call us at 1-800-REDLION for reservation assistance.

To make a reservation at one of our Sonesta brand hotels, you can call us at 1-800-Sonesta for reservation assistance.

To Modify, Reconfirm, or Cancel your reservation, log in to your Travel Pass account to access your reservation, or use our manage reservation function.

Travelers can book a room in two ways. They can call 1-844-STAY-SOS to reach the Travel SOS call center, which will quickly connect them to the nearest Sonesta hotel, or they can book online using promo code STAYSOS at Sonesta.com/offers/stay-sos.

As part of Sonesta’s commitment to creating effortless travel experiences, this new offering was designed to help ease the stress experienced by stranded travelers due to weather, holiday, and other related impacts.